Shipping & Delivery
The delivery of the item might convey transporting charges according to the weight and the area they should be sent. The delivery charges will be noticeable to the clients at the time of checkout and will be included in the order price. Worldwide Transportation charges will be applicable for all shipments beyond India.
In India, it can take up to 8-10 days to deliver the product to your shipping address.
While Internationally it takes up to 15-21 business days to deliver the product.
Daminis Collection believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Daminis Collection does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Daminis Collection, it takes 9-15 days for the refund to be processed to the end customer.
The cancellations of an order are only allowed before it has been dispatched. After an item is shipped, it will only be covered under Returns Policy.
While we go to all lengths for your fulfillment with your buy, however on the off chance that you get a defective item, you might reach us with clear pictures/recordings as proof of imperfection and we will make remedial actions accordingly. It ought to be noticed that slight variety varieties in item pictures and the real item might exist due to lighting or camera varieties and wouldn’t qualify as an imperfection.
All returns, whenever supported by us because of the previously mentioned reason, should be started somewhere around 7 days before the buy date. All returned things should be in new and unused condition, with every unique tag and name attached.
To return an item, place the item securely in its original packaging along with the original bill, and mail your return to the following address:
Near Huda Market, Opp. Tata Croma, 1112, The Retreat Complex, South City Heights, Sector 30, South City 1, Gurugram, Haryana, 122001
The client should bear the expense of transportation. Neighborhood clients can decide to visit the store for returns.
In the wake of accepting your return and reviewing the state of your thing, we will deal with your return. If it’s not too much trouble, permit no less than 10 days from the receipt of your thing to handle your return.
*Customized and tailor made dresses can not be returned and will only be eligible for fit correction wherever possible.
If you have any questions concerning our return policy, please contact us at:
[email protected] OR +91 99710 99151